Refunds and Cancellation Policy

Refunds and Cancellation Policy

(a) Unless expressly stated by the Company in writing all quotations are made and bookings accepted on the following Terms and Conditions.
(b) In these Conditions:
i: "Company" means The Hospitality Academy,
ii: "Contract" means any contract made subject to these Conditions,
iii: "Client" means any person with whom the Company enters into a contract subject to these conditions,
iv: "Booking" means any confirmed reservation of a training course or e-assessment programme made with the Company by whatever means.
Other printed or standard conditions:

These Conditions and the Contract constitute the entire understanding of the parties and shall apply to the Contract to the exclusion of any other contractual terms and conditions and no contractual terms contained in any document sent by the client shall be of any effect with respect to the contract unless expressly accepted by the company in writing. The client acknowledges that it has not relied on and shall not be entitled to rescind the contract or to claim damages or any other remedy on the basis of any representation, warranty, undertaking or statement which is not set out in these conditions. These conditions may not be varied or waived except with the express written agreement of the Company.

All prices are as stated and are exclusive of VAT which will where appropriate be charged at the current rate.
Cancellations or Rescheduling of the Hospitality Exam bookings:

(a) Confirmed cancellations or rescheduling received via e-mail, facsimile or in writing more than 14 days prior to the date of the course incur an administration charge of £25.00 (+VAT). This administration charge will be applied per person, per course cancelled or rescheduled.
(b) Confirmed cancellations received via e-mail, facsimile or in writing less than 7 days prior to the date of the course are payable in full.
(c) Bookings made within 7 days of the date of the course may not be cancelled or rescheduled without incurring a 100% cancellation charge.
(d) Failure to take the correct ID to an exam will incur a rescheduling fee of £50 unless the learner can show that they were not notified to take Photo id to the exam centre.
(e)Once the client has accessed the online courses, they will not be subject to a refund for the course and exam. They can however re-schedule as per the above terms and conditions.


Unless otherwise agreed in writing, payment for each course is to be received no later than 7 days prior to the course start date.
Provision of service:

The Company reserves the right to cancel, postpone, alter or delay any booking.
Special needs:

It is the responsibility of the Client to advise the Company of delegates with special needs. The Company cannot accept responsibility for such delegates unless it has stated in writing that it is able to accommodate those needs.

We do not accept bookings by any individual unless payment of cleared funds is received at least 7 days before the commencement of each course or exam.
Invoicing details:

As we are not able to accept any delay in invoice payment it is important that you tell us about any special arrangements you require for your invoices.

In the event that you fail to gain a minimum score of 28 out of 40 in the exam, both the BII and Highfield exams can be taken again, resits will be charged at £55+vat to cover the test centre invigilator charges.
7 days notice must be given so we can arrange a resit at the same centre the original exam was taken at.